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At Hotline Helpdesk, we’re committed to meeting businesses where they are in their IT journey.

 

Whether you're just starting or need advanced solutions, we have services to fit your needs:

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Free-to-access portal for submitting tickets and managing hardware orders

Pay-as-you-go IT support—only pay for the help you need

Advanced IT management, including network monitoring and security

Cybersecurity monitoring and reporting for high-level protection

 

We scale with your business, providing tailored solutions from basic support to enterprise-level security.

Free to Access Portal

Hotline Helpdesk’s free to access customer portal helps streamline your IT management. Easily submit support tickets, track requests, and order hardware—all with no monthly fees.

Sign up today to simplify your IT needs and get started with hassle-free support!

Essentials

Just enough for your business to get started

$65

/user/month

  • Remote Support

  • Ticket-based Support

  • Self Service Portal

  • Remote Device Management

  • Quarterly Reporting

  • Monitoring & Alerting

  • Credential Management

Professional

Everything a growing business needs

$120

/user/month

Everything in Essentials plus...

  • 10 Hours Included Support

  • Quarterly On-Site Office Review

  • ​Custom Hardware Catalog

  • ​Monthly Reporting

  • On-Call Management 

  • Direct Phone Support

  • Major Incident Management

  • Patch Release Management

Enterprise

Complete service management solutions for large businesses

$245

/user/month

Everything in Professional plus...

  • All Support Costs Covered

  • Monthly On-Site Office Review

  • Executive Incident Manager

  • VIP Ticket Submission

  • 24/7 Support Center

  • Asset Tracking & Mgmt.

  • Custom Support Portal

  • Real Time Analytics Dashboard

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