Cut IT Costs, Not Corners
Businesses trust our U.S.-based, Veteran-led helpdesk for 24/7 support, overflow coverage, and employee training - all without hiring in-house.
Data is our deal, we will NEVER share your info with anyone!
Services
We deliver fast, reliable IT support that keeps your business running — without offshoring or added overhead. Our U.S.-based team acts as an extension of yours, solving problems quickly and professionally so you can focus on growth.
Complete Employee Support
U.S.-based technicians resolve issues quickly, with clear communication and no overseas handoffs.
Network Troubleshooting
We monitor and fix problems fast — keeping your systems stable and your team productive.
Security & Data Protection
Your data stays protected and on-shore, with no outsourcing or risky third-party access.
Data is our deal, we will NEVER share your info with anyone!
Our
Story
Our company began with five veterans who saw a gap in the way businesses were being supported. After years of serving in the military, we wanted to create something that gave other veterans the chance to keep growing — not just with a job, but with a real career path.
We’d all worked in high-pressure environments where problem-solving wasn’t optional — it was survival. That mindset translated perfectly into IT support. We knew we could offer small and mid-sized businesses something better than long wait times, offshore call centers, and cookie-cutter solutions.
Hotline Helpdesk is our way of continuing to serve — this time, by helping businesses stay secure, efficient, and productive. We're still a small, tight-knit team, and we take pride in doing things the right way: clear communication, fast support, and real relationships built on trust.
"We were hesitant to bring in outside help, but Hotline Helpdesk felt like part of our team from day one. They took the time to learn our systems and workflows, and their support is faster and more thoughtful than what we got in-house."
– Sarah M., Office Manager
"Hiring Hotline Helpdesk gave us the flexibility and coverage we needed without the cost of another full-time employee. Their team handles everything from password resets to complex troubleshooting, and they're available 24/7 something we couldn’t do on our own."
– Mark T., COO
"We’ve worked with offshore support before and always ran into delays and miscommunication. With Hotline Helpdesk, we’re finally getting fast, clear answers from people who understand our business and speak our language, literally and professionally."
– Jenna L., Practice Administrator